Privacy Policy

1. Introduction

At trans-form.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our document transformation services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Company Information

trans-form.ai is operated by JLM collective (BE0797.848.655), located at Olmstraat 42, 9030 Gent, Belgium.

3. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

3.1 Personal Data

When you register for an account, we collect personally identifiable information, such as your name, email address, and company information. This information is necessary for providing our services and communicating with you.

3.2 Document Data

When you use our services, we process the documents you upload. These documents may contain various types of information depending on their content. We strongly advise against uploading documents containing personal data subject to GDPR regulations.

3.3 Usage Data

We may also collect information on how the website is accessed and used. This usage data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

4. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Create and manage your account
• Process and analyze your documents
• Provide and maintain our services
• Notify you about changes to our services
• Allow you to participate in interactive features of our service
• Provide customer support
• Monitor the usage of our service
• Detect, prevent and address technical issues
• Improve our website and services

5. Data Processing and AI Usage

Our service utilizes artificial intelligence technologies that may be located in the United States. This means that your uploaded documents and data may be processed by AI systems outside the European Union. We take all reasonable measures to ensure the security and privacy of your data, but we cannot guarantee absolute security when data is processed by third-party AI systems.

Important: You should not upload documents containing personal data subject to GDPR regulations. You are responsible for ensuring that any documents you upload comply with applicable data protection laws.

6. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

6.1 Service Providers

We may share your information with third-party service providers to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

6.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our hosting infrastructure is located in Digital Ocean's Amsterdam data center, providing a secure environment for your data within the European Union. However, as mentioned earlier, document processing may involve AI services located in the United States.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the following data protection rights:

• The right to access, update or delete the information we have on you
• The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your Personal Data
• The right of restriction - the right to request that we restrict the processing of your personal information
• The right to data portability - the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format
• The right to withdraw consent at any time where we relied on your consent to process your personal information

10. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

12. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

JLM collective
Olmstraat 42
9030 Gent
Belgium
Email: privacy@trans-form.ai